Refund Policy

1. Free Trial Period

TheHustleDesk offers a 14-day free trial for all new users. During this period, you can explore all features of our platform without any charges. No credit card is required to start your free trial.

2. Subscription Refunds

We offer refunds under the following conditions:

• 30-Day Money-Back Guarantee: Full refund available within 30 days of your first paid subscription
• Service Downtime: Prorated refunds for extended service outages exceeding 24 hours
• Billing Errors: Full refund for any incorrect charges or billing mistakes
• Duplicate Charges: Immediate refund for any duplicate billing

3. Non-Refundable Situations

Refunds are not available in the following circumstances:

• Subscription renewals after the initial 30-day period
• Partial month usage (subscriptions are billed monthly/annually)
• Account termination due to violation of Terms of Service
• Change of mind after the 30-day guarantee period
• Failure to cancel before the next billing cycle

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@thehustledesk.com
2. Include your account email and reason for the refund request
3. Provide any relevant details about billing issues or service problems
4. Our team will review your request within 2 business days
5. If approved, refunds are processed within 5-7 business days

5. Refund Processing

When your refund is approved:

• Refunds are processed to the original payment method
• Credit card refunds typically appear within 5-7 business days
• PayPal refunds are usually instant
• Bank transfers may take 7-10 business days
• You will receive an email confirmation when the refund is processed

6. Subscription Cancellation

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will continue to have access to all features until then. No refund is provided for the remaining time in your current billing cycle unless you qualify under our 30-day money-back guarantee.

7. Downgrade Policy

If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at your next billing cycle. No prorated refunds are provided for downgrades, but you will continue to have access to your current plan's features until the end of the billing period.

8. Annual Subscription Refunds

Annual subscriptions are eligible for full refunds within 30 days of purchase. After 30 days, annual subscriptions are non-refundable, but you can cancel to prevent automatic renewal for the following year.

9. Exceptional Circumstances

In exceptional circumstances (such as serious illness, business closure, or other hardships), we may consider refund requests outside of our standard policy. Please contact our support team to discuss your specific situation.

10. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by contacting our management team at management@thehustledesk.com. We will review your case and provide a final decision within 5 business days.

11. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.

12. Contact Information

For refund requests or questions about this policy, please contact us: